Effective Date: January 10, 2025
At Xalora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
Certain items may not be eligible for return due to hygiene or safety reasons.
2. How to Initiate a Return
To start a return, please contact our support team before sending any items back.
📧 Email: [email protected]
Please include:
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Your order number
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A brief description of the issue
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Photos of the item (if applicable)
Returns sent without prior authorization may not be accepted.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping method
Xalora is not responsible for lost or damaged return shipments.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days, depending on your payment provider
5. Non-Refundable Items
The following items are non-refundable:
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Gift cards
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Final sale or clearance items
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Items damaged due to misuse or normal wear and tear
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide a suitable solution, which may include a replacement or refund.
7. Late or Missing Refunds
If you have not received your refund after the processing period:
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Check with your bank or payment provider
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Contact us at [email protected] for assistance
8. Policy Updates
We reserve the right to modify this Refund & Return Policy at any time. Changes will take effect immediately upon being posted on the website.
9. Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: [email protected]