Last Updated: January 10, 2025

Thank you for shopping at Xalora. We are committed to providing reliable and transparent shipping services. Please review our shipping policy below.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• During peak seasons or promotional periods, processing times may be slightly extended.

• Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Time

Estimated delivery times (after order processing):

• United States: 7–15 business days

• Canada / Europe: 8–18 business days

• Australia / New Zealand: 8–20 business days

• Other International Locations: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other factors beyond our control.

3. Shipping Costs

• Shipping fees are calculated at checkout and may vary depending on the destination and order size.

• From time to time, Xalora may offer free shipping promotions, which will be clearly stated on the website.

4. Tracking Information

• Once your order is shipped, a tracking number will be emailed to you.

• Tracking updates may take 24–72 hours to appear after shipment.

• If tracking information is not updating, please allow additional time before contacting support.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.

• These charges are the responsibility of the customer and are not included in the product price or shipping cost.

• Xalora is not responsible for delays caused by customs clearance.

6. Incorrect Address

• Please ensure that your shipping address is accurate and complete.

• Xalora is not responsible for orders delivered to incorrect addresses provided by the customer.

• If an order is returned due to an incorrect or incomplete address, reshipping fees may apply.

7. Lost or Delayed Packages

• If your order has not arrived within the estimated delivery time, please contact us at [email protected].

• We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

8. Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: [email protected]

We are happy to assist you.